Terms and Conditions

1. Definitions

• Service refers to the MyMedEx platform, including all features, applications, and content provided through our website
• User refers to any individual who accesses or uses our Service, including patients, doctors, and administrators
• Content refers to text, images, documents, medical records, and other materials uploaded, downloaded, or accessible through the Service
• We, Us, Our refers to MyMedEx

2. Eligibility

To use our Service:

• You must be at least 16 years old
• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You accept responsibility for all activities that occur under your account

3. User Roles and Accounts

4. Medical Disclaimer

IMPORTANT NOTICE:

• MyMedEx is a platform for managing medical information and facilitating appointments. We do NOT provide medical advice, diagnosis, or treatment
• The Service is not a substitute for professional medical care. Always consult a qualified healthcare provider for medical decisions
• Any content in your medical records is for informational purposes only
• We do not endorse any specific healthcare providers, treatments, or products
• Never disregard professional medical advice or delay seeking it because of something you have seen on our platform

5. Medical Records and Data

Regarding medical records and health data:

• You retain full ownership of your medical records and personal health information
• You are solely responsible for the accuracy and completeness of information you enter
• You control who may access your medical records
• We do not claim ownership over any user-generated medical content
• You may request deletion of your data at any time, subject to legal retention requirements

6. Intellectual Property Rights

Except for user-generated content and your personal medical data:

• We and our licensors own all intellectual property rights and materials in the Service
• You may not copy, modify, distribute, or create derivative works from our content without permission
• You may use the Service only for its intended purposes as permitted by these Terms

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Violate any applicable local, national, or international law or regulation
• Attempt to compromise the functionality, security, or integrity of the platform
• Access or attempt to access another user's account without permission
• Upload or transmit any unlawful, harassing, abusive, or objectionable material
• Use the Service in any way that may damage, disable, overburden, or impair our servers
• Engage in data mining, data harvesting, data extracting, or similar activities
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Attempt to reverse engineer or derive the source code of our platform
• Use the Service to provide medical advice unless you are a licensed healthcare provider

8. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information. Please review our Privacy Policy at /privacy. By using our Service, you consent to our data practices as described in the Privacy Policy.

9. Data Protection Compliance

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws:

• We process personal data only on lawful bases as defined in Article 6 GDPR
• Special category health data is processed only under Article 9 GDPR exceptions
• We maintain appropriate technical and organizational security measures
• We enter into data processing agreements with third-party processors
• We respect your data subject rights as defined in the GDPR

10. Healthcare Provider Responsibilities

If you are a healthcare provider using our platform:

• You are solely responsible for providing medical care in compliance with all applicable laws and professional standards
• You maintain all necessary licenses and certifications
• You maintain appropriate medical malpractice insurance
• You are responsible for obtaining informed consent from patients
• You maintain patient confidentiality in accordance with medical ethics and law
• You are solely responsible for all medical decisions and advice provided

11. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We do not control and are not responsible for the content, privacy policies, or practices of any third-party services. Your interactions with third-party services are solely between you and the third party.

12. No Warranties

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• IN NO EVENT SHALL MyMedEx, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICE
• OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESS TO THE SERVICE DURING THE TWELVE MONTHS PRIOR TO THE CLAIM
• THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED

14. Indemnification

You agree to indemnify, defend, and hold harmless MyMedEx, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your violation of these Terms, your use of the Service, or any user-generated content you provide.

15. Account Termination

We may suspend or terminate your account immediately, without prior notice or liability, for:

You may terminate your account at any time through your account settings. Upon termination, your right to use the Service immediately ceases.

• Violation of these Terms
• Suspected fraudulent or illegal activity
• Request by law enforcement or government authorities
• Unexpected technical or security issues

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which MyMedEx is established, without regard to its conflict of law provisions. You agree to submit to the non-exclusive jurisdiction of the courts located in that jurisdiction.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of material changes by posting the updated Terms on our platform or by sending you an email. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyMedEx regarding your use of the Service, and supersede all prior agreements and understandings.

20. Contact Us

If you have any questions about these Terms, please contact us at hi@mymedex.com.

21. AI-Generated Meal Plans

• Meal plans, meal suggestions, and supporting notes provided through Dr Bot or My Health are generated automatically by artificial intelligence from the health information you choose to share
• AI-generated meal plans are general informational and wellness content, not medical advice, diagnosis, treatment, or a substitute for care from a qualified clinician or registered dietitian
• If you have a medical condition, allergy, pregnancy, medication interaction risk, eating disorder, special dietary requirement, or otherwise need individualized care, you must consult a qualified healthcare professional before following a generated plan
• You are responsible for verifying ingredients, portions, allergens, and suitability before using the plan. To the fullest extent permitted by law, MyMedEx accepts no responsibility for decisions, adverse reactions, losses, or outcomes resulting from reliance on an AI-generated meal plan