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We are here to help

How can we help?

Choose the right contact path and our team will make sure your message reaches the people best placed to help.

General support

Questions about your account, appointments, payments, or using MyMedEx.

Email support
Privacy requests

Questions about personal data, consent, access, correction, or deletion requests.

Contact privacy
Security reports

Found a potential vulnerability? Send it securely through our coordinated disclosure page.

Open Bug Bounty
Prefer email?

Write to us directly. Please include the email linked to your account when requesting account support, but never send passwords or OTP codes.

hi@mymedex.com
Not for medical emergencies

MyMedEx contact channels are not monitored as an emergency service. If you or someone else may be in immediate danger, contact your local emergency services now.